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Teknek - "Towards Zero Defects" - In Line Cleaning of Process Rollers

Retrieved May 29, This gave the program substantial impetus. Since that time Zero Defects has been adopted by numerous industrial and Department of Defense activities. Zero Defects was the brainchild of a gifted and articulate young engineer named Philip Crosby, who conceived it while working as quality control manager on Pershing.

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Whenever the subject of Zero Defects comes up, it invariably prompts the question: "Exactly how did it all start? Riordan, John J. Zero Defects: the Quest for Quality. Technical Report TR9.

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While Zero Defects programs might appear on the surface to be a re-hash of worker motivation programs that appeared during World War II, there is a more clearly defined methodology and technique emerging in today's programs. The Wall Street Journal. New York City. April 6, Business Week. May 8, So the company turned to a propaganda approach, a peacetime equivalent of patriotic campaigns waged in defense plants during World War II.

November 30, Quality Assurance. Wheaton, Illinois : Hitchcock Pub. August The Absolutes of Leadership. Appraisal is an expensive and unreliable way of getting quality. Checking and sorting and evaluating only sift what is done. The concept of prevention is based on understanding the process that needs the preventive action The secret of prevention is to look at the process and identify opportunities for error. These can be controlled.

Toward Zero Defect Programming by Stavely

Prevention is the orientation for causing quality. This is opposed to the "detection" way of thinking that was used for years. Inspectors, testers, and auditors scanned the output of an operation in order to sort good from bad.

It is better to create an environment in which there is no "bad," to learn how to do things right the first time. That takes prevention. Until quality is fitted into the cash flow and displayed as an equal with the other financial considerations, it will always be an add-on. Quality is free. It's not a gift, but it is free. Every penny you don't spend on doing things wrong, over, or instead becomes half a penny right on the bottom line.

Demystifying Six Sigma. New York : American Management Association. A year passed, and sure enough, he showed up with a huge yellow pin emblazoned with "ZD, 2 years. When you don't do anything, it is easy to not make mistakes or produce faulty product. Edwards Deming Institute. Retrieved November 24, Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity.

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  • Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force. Freeman and Company , pp. In the s, the fad was called "zero defect.